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Frequently Asked Questions
- Our bags are handcrafted with precision and attention to detail, using only the finest
quality materials. Our designs blend timeless elegance with modern trends, ensuring
a unique and stylish accessory for every customer.
- We use a variety of high-quality leathers, including full-grain, top-grain, and genuine
leather, sourced from reputable suppliers. Each type is selected to meet our stringent
standards for durability, texture, and overall quality.
- To maintain the longevity and beauty of your leather bag, we recommend keeping it
away from direct sunlight and moisture. Use a leather conditioner periodically to
nourish the leather and keep it looking its best. For specific care instructions, refer to
the care guide provided with your purchase.
- Yes, ethical and sustainable practices are at the core of our brand. We work closely
with manufacturers who adhere to fair labor standards, and we prioritize eco-friendly
processes. Our commitment is to create beautiful products while minimizing our
impact on the environment.
- Currently, we do not offer personalized options. However, we are continuously
exploring new ways to enhance our products and may introduce customization
options in the future.
- MILLIA bags are currently only available for purchase on our official website.
- Yes, we offer international shipping. Shipping costs and delivery times vary
depending on the destination. Please refer to our shipping information page for
details.
- We want you to be completely satisfied with your purchase. If for any reason you are
not, we accept returns within 14 days of receiving your order. Visit our returns and
exchanges page for detailed instructions.
- For any inquiries, concerns, or assistance, our customer service team can be
reached through the "Contact Us" page on our website or via email at
customer@milliastudio.com during business hours. We strive to respond promptly to
ensure a seamless shopping experience.